Amgen Director Information Systems in Thousand Oaks, California

The Director of US Commercial Operations Information Systems will be responsible for developing and implementing the strategy, services, and capabilities to support Amgen's US Business Operations - Business Units (OBU, INBU, BCBU, OCT, USVA). The organization is designed to optimize for deep engagement technology channels overlaid with relevant domain expertise across brands, products and services through various channels.

Help define new and support existing sales & marketing channels to drive innovation via integrated technology across the Commercial landscape. Core responsibilities include leveraging existing technologies to drive efficiencies and effectiveness throughout the sales process. Learning about new technologies that can support commercial processes will be critical in the ever-changing space of pharma. This is a cross functional role that requires collaboration with peer groups across different organizations and functions.

  • Partner with the leadership teams in USBO to develop and implement effective strategies to maximize the effectiveness of these organizations.

  • Effectively define, manage, deliver and maintain a service based portfolio in support of USBO

  • In collaboration with business stakeholders of these functions design, deliver and maintain multi-year portfolio capability and technology roadmaps.

  • Direct the IS team in the delivery of IS services and solutions that support Amgen's USBO capabilities roadmaps.

  • Bring awareness of new technologies and products to business stakeholders and incorporate in the capability and technology roadmaps as applicable.

  • Establish external networks and engage as appropriate to ensure strategies are developed with appropriate consideration of environmental factors, competitive intelligence and/or awareness of new possibilities offered by information technology.

  • Influence the development of business area strategy where appropriate.

  • Liaise with IS shared services areas within Commercial IS as well as within GBS / Enterprise IS in order to deliver cross-functional initiatives

  • Participate in the leadership of Global Commercial Operations IS (GCO IS) and in representing the GCO IS function in defining and maintaining effective integrated Service Management model interactions with enterprise infrastructure and platform capabilities groups.

  • Provide leadership for the development of future IS leadership (both technical and administrative) at Amgen through the creation and execution of both annual Performance management and individual developmental plans.

  • Serve as a mentor to high potential Amgen employees with potential for accelerated development.

Basic Qualifications:

Doctorate degree and 4 years of Information Systems experience


Master's degree and 8 years of Information Systems experience


Bachelor's degree and 10 years of Information Systems experience


4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Preferred Qualifications:

  • Bachelor's degree in a technical discipline, advanced degree in technology (Engineering, IT, CS)

  • Excellent executive level influencing skills, with demonstrated ability to work collaboratively and effectively with key business partners, IT leadership teams, and external services providers.

  • Demonstrated ability for strategic IT planning and roadmap development.

  • Familiarity / experience with the following technologies and solutions: CRM, customer service operations and call center technology, data analytics, reporting and presentation tools, and multi-modal information / data dissemination and presentation (e.g. web, mobile etc.).

  • Demonstrated ability to effectively collaborate across a matrix organization.

  • Strong organizational, planning and financial management skills.

  • Excellent interpersonal, communication and negotiation skills; ability to work effectively with all levels of staff and management.

  • Understanding of health care compliance requirements and principles.

  • Innovative, agile, adaptable, and customer obsessed traits

  • Strong influence and leadership skills, ability to operate across boundaries (internally/externally)

  • Focused on deep technology expertise in select SaaS platforms

  • Commercial domain expertise in and outside HCLS industry is critical

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.