Amgen Commercial Strategy & Analysis Senior Manager in Thousand Oaks, California

The Commercial Strategy & Analysis (CS&A) Senior Manager will lead activities capturing the voice of the customer wherever the customer may be, using various traditional and emerging methodologies: primary market research (qualitative and quantitative), social dialogue monitoring, and various touchpoints where customers engage (e.g., CRM, search). The position is responsible for crafting stories enabling deep insights for Brand teams.

This position covers US Oncology brands and reports to the Director for HCP Insights / Voice of the Customer, US CS&A.

Key job responsibilities include:

  • Plan, design and conduct key strategic and highly complex market research programs and translate the findings into strategic and tactical recommendations that help drive Oncology Business Unit (OBU) brands' success

  • Synthesize and integrate various data, research and analyses into actionable insights while ensuring that analyses and summaries of results are shared in the form of compelling stories that deepen customer understanding

  • Prioritize research resources to impact critical business issues and decisions

  • Develop and nurture productive relationships with the OBU cross-functional marketing team to appropriately define the business problems/business questions

  • Turn unstructured business issues/requests into appropriate action plans and projects that result in high quality, meaningful and actionable deliverables

  • Develop strong relationships with Marketing/Brand partners to define CS&A measurement of key business objectives (BOs), budgets and work plans

  • Identify, evaluate, and manage relationships with best-in-class insights vendors

  • Ensure that both routine and ad-hoc projects are in compliance with all Amgen SOPs and meet service-level expectations for quality, timeliness, and budget

  • Some travel required

Basic Qualifications:

  • Doctorate degree and 2 years of market research and/or analytics experience


  • Master's degree and 4 years of market research and/or analytics experience


  • Bachelor's degree and 6 years of market research and/or analytics experience

Preferred Qualifications:

  • Demonstrated exceptional strategic / critical thinking abilities and business acumen

  • Good understanding of biopharmaceutical marketing and direct to HCP strategies and tactics

  • Demonstrated proficiency with the full spectrum of survey research execution including methodology selection, instrument development, sampling and statistical analyses (e.g. segmentation, discrete choice, etc.)

  • Good understanding of all consumers: payers, patients, and HCPs

  • Strong understanding that physicians are, at their core, people first

  • Demonstrated ability to dig deep and the uncover the 'why' beneath observed HCP behaviors (go beyond the rational)

  • Excellent oral, written and presentation skills with ability to explain complex concepts clearly to a variety of audiences

  • Ability to work collaboratively in team-based environment

  • Ability to balance multiple projects and workstreams simultaneously

  • Proficient facilitation, negotiation, problem-solving and conflict resolution skills

  • Familiarity with search analytic and CRM metrics

  • Oncology therapeutic area / disease knowledge and experience

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.