Amgen Supply Chain Manager: Singapore/Malaysia in Singapore, Singapore

Objectives

Establish, maintain, and improve Amgen's supply capability in Singapore/Malaysia. Ensure Amgen's products are delivered to customers/patients under good quality, on time, in full, and with cost effectiveness. This position in based in Singapore and reports to the Regional Southeast Asia Supply Chain Lead.

Scope of Role

  • Demand Planning

  • Product Launch and Lifecycle management

  • Logistics, Import/Export execution and Distributor Management/oversight

  • Cold Chain Management

  • Cross-functional Coordination

  • Continuous Improvement (Quality, Time, Cost)

  • KPI and Reporting

List of Tasks

  • Supply/Demand Planning

  • Manage forecasting and facilitate country level S&OP meetings.

  • Engage Commercial Product Managers, Finance, and distributors to ensure accurate product forecasting.

  • Responsible for demand planning process. Submit demand forecast to Regional/Global Planning.

  • Collect/verify replenishment orders from the country, and submit to supply site.

  • Manage the safety stock level at country LSP (Logistics Service Provider), to ensure continuous supply with optimized cost.

  • Launch and Lifecycle Management

  • Develop country implementation plan of product launches and lifecycle changes together with internal (Regional/Country Operations Lead, Regulatory Affairs, Quality, Marketing) and external (Distributor or LSP) parties. Ensure supply plan is aligned with the variation changes. Risks are identified, communicated, and mitigated properly.

  • Logistics

  • Coordinate shipments to the country with the supply site, the forwarder, and the distributor/LSP.

  • Oversee the logistic process (receiving, storage, outbound shipments, etc.) of the country distributor/LSP.

  • Oversee the in-country distribution to ensure Amgen products are handled according to quality and cold chain requirements and in compliance to GDP.

  • Build in-country cold chain distribution capability if required. Conduct LSP/distributor training related to distribution procedures if required.

  • Coordinate the in-country planning and logistics requirements for launch of new commercial products.

  • Manage the logistic cost and proactively seek efficiencies.

  • Develop and maintain excellent relationships with internal and external customers.

  • Ensure country Import/Export requirements are met to ensure trade compliance (e.g. License per Import, Reporting requirements, etc.).

  • Continuous Improvement

  • Optimize processes and procedures in order to flawlessly execute supply chain activities.

  • Develop and maintain Standard Operation Procedures or other form of work instructions.

  • Own NC/CAPA and oversee corrective/preventative action.

  • KPI/Reporting

  • Manage monthly update and reporting of country-level planning and logistics KPIs to the region.

  • Other activities as required

Expectations/scope/complexity

Knowledge

  • Pharmaceutical supply chain management

  • GMP/GDP

  • Cold chain management

  • Market entry

  • Experience in dealing with major pharmaceutical distributors and logistic service providers

  • Interaction and working in diverse cultures

  • Above country reporting and stakeholder management

  • Service level agreements and legal contracts

  • Measure and drive change through data analysis

  • ERP system, experience in SAP implementation is preferred

  • Planning system such as SAP/APO or RapidResponse

Skills

  • Motivated self-starter who is able to influence change in an ambiguous environment

  • Ability to troubleshoot complex operating system problems.

  • Time-management aptitude

  • Team building and motivational skills

  • Analytical and problem solving skills

  • Proactive networker

  • Effective verbal, written, and listening communications skills

  • Attention to detail and high level of accuracy

  • Very effective organizational skills

  • Strong understanding and experience with cold chain management

  • Ability to architect, code and implement a variety of solutions

  • Pragmatic problem solver

Qualifications

  • Bachelor Degree, MBA or similar

  • 5-7+ years functional supply chain experience, preferred with major pharmaceutical companies

  • Fluent in English, in both speaking and writing; Chinese/Malay fluency would be beneficial

Other:

  • Occasional travels outside of Singapore

  • Some out of hours teleconferences