Amgen Supply Chain Manager: Singapore/Malaysia in Singapore, Singapore
Establish, maintain, and improve Amgen's supply capability in Singapore/Malaysia. Ensure Amgen's products are delivered to customers/patients under good quality, on time, in full, and with cost effectiveness. This position in based in Singapore and reports to the Regional Southeast Asia Supply Chain Lead.
Scope of Role
Product Launch and Lifecycle management
Logistics, Import/Export execution and Distributor Management/oversight
Cold Chain Management
Continuous Improvement (Quality, Time, Cost)
KPI and Reporting
List of Tasks
Manage forecasting and facilitate country level S&OP meetings.
Engage Commercial Product Managers, Finance, and distributors to ensure accurate product forecasting.
Responsible for demand planning process. Submit demand forecast to Regional/Global Planning.
Collect/verify replenishment orders from the country, and submit to supply site.
Manage the safety stock level at country LSP (Logistics Service Provider), to ensure continuous supply with optimized cost.
Launch and Lifecycle Management
Develop country implementation plan of product launches and lifecycle changes together with internal (Regional/Country Operations Lead, Regulatory Affairs, Quality, Marketing) and external (Distributor or LSP) parties. Ensure supply plan is aligned with the variation changes. Risks are identified, communicated, and mitigated properly.
Coordinate shipments to the country with the supply site, the forwarder, and the distributor/LSP.
Oversee the logistic process (receiving, storage, outbound shipments, etc.) of the country distributor/LSP.
Oversee the in-country distribution to ensure Amgen products are handled according to quality and cold chain requirements and in compliance to GDP.
Build in-country cold chain distribution capability if required. Conduct LSP/distributor training related to distribution procedures if required.
Coordinate the in-country planning and logistics requirements for launch of new commercial products.
Manage the logistic cost and proactively seek efficiencies.
Develop and maintain excellent relationships with internal and external customers.
Ensure country Import/Export requirements are met to ensure trade compliance (e.g. License per Import, Reporting requirements, etc.).
Optimize processes and procedures in order to flawlessly execute supply chain activities.
Develop and maintain Standard Operation Procedures or other form of work instructions.
Own NC/CAPA and oversee corrective/preventative action.
Manage monthly update and reporting of country-level planning and logistics KPIs to the region.
Other activities as required
Pharmaceutical supply chain management
Cold chain management
Experience in dealing with major pharmaceutical distributors and logistic service providers
Interaction and working in diverse cultures
Above country reporting and stakeholder management
Service level agreements and legal contracts
Measure and drive change through data analysis
ERP system, experience in SAP implementation is preferred
Planning system such as SAP/APO or RapidResponse
Motivated self-starter who is able to influence change in an ambiguous environment
Ability to troubleshoot complex operating system problems.
Team building and motivational skills
Analytical and problem solving skills
Effective verbal, written, and listening communications skills
Attention to detail and high level of accuracy
Very effective organizational skills
Strong understanding and experience with cold chain management
Ability to architect, code and implement a variety of solutions
Pragmatic problem solver
Bachelor Degree, MBA or similar
5-7+ years functional supply chain experience, preferred with major pharmaceutical companies
Fluent in English, in both speaking and writing; Chinese/Malay fluency would be beneficial
Occasional travels outside of Singapore
Some out of hours teleconferences