Amgen Sales Operations Manager in Milano, Italy


The Sales Operations Manager will support the organization by managing Sales Force Effectiveness and supporting the Sales Reporting. Additional responsibility for this role is to act as SIP (Sales Incentive Plan) Manager supporting the organization by designing, implementing, and calculating compensation plans and award programs to include quarterly compensation estimates and payouts, reporting, methodology, compensation and award results.


Sales Force Effectiveness:

  • Field Force Sizing

  • Field Force Operational KPI definition and monitoring

  • Sales territories assignement

  • Segmentation, Targeting and Profiling

  • Prescriptions and prescribes analysis

Sales Incentive Plan:

  • SIP methodology definition and calculation according with SM and BUDs

  • The administration of compensation plans and executing the operations to ensure accurate calculation of incentives and distribution of compensation reports.

  • Coordinate with Human Resources to ensure accuracy of dataPerform analyses of payout distribution to ensure incentive compensation plans are linked to pay for performance

  • Presenting SIP methodology to SIP Review Team

  • Presenting SIP methodology slide deck for field force

  • Guarantee the SOP process implementation and its improvement


Minimum Requirements

  • Master's Degree in Economics or Engineer in Business Administration

  • 3/5 years in a similar role

  • Experience within pharma industry

  • Computer skills (office environment, reporting tools such as Tableau)

  • Fluency in English, both in oral and written communication

Preferred Requirements

  • Fluency in multiple languages

  • Biosimilars experience in the pharma industry

  • Master in Statistics or Mathematician


  • Communication: ability to clearly present information (spoken or written), read and interpret complex information; talk to various organization levels, listen well

  • Influencer: able to bring stakeholder to own side, despite starting from different positions

  • Attention to detail: ability to be alert in high risk situations or environment, ensure accuracy in documentation and data, carefully monitor data or indicators and take corrective actions

  • Decision making and problem solving: ability to take action in solving problems while exhibiting sound judgment and realistic understanding of issues, use reason, review facts, weigh options

  • Planning, prioritizing and goal setting: ability to manage multiple projects, determine urgency in a meaningful and practical way, use goals to guide actions, create detailed action plans, organize and schedule people and tasks

  • Analytical: ability to identify problems and translate data and experiences to decisions, goals and improvements

  • Commitment to task: ability to take responsibility for actions, demonstrate dependability and reliability, show sense of urgency about getting results